What is Knack3 Smart Ticket?

Knack3 Smart Ticket is an AI-powered Jira Cloud application that facilitates ticket assignment based on technical skills analysis. It uses advanced AI to detect required skills from ticket descriptions and recommends the top 5 candidates for assignment, improving operational productivity by enabling assignment of hundreds of tickets with a single click.

How do I install Knack3 Smart Ticket?

Research results, data information and key considerations

1. Install the app from the Atlassian Marketplace
2. Once installed, open Jira and navigate to Apps > Knack3 Smart Ticket in the top navigation menu (follow this guide How to open Knack3)
3. Follow the Quick Installation Guide that appears on first launch (follow this guide Knack3 Quick Installation Guide)
4. Configure your project access and user permissions in the Admin Settings tab
5. You're ready to start using Knack3!

How do I open Knack3 Smart Ticket?

For the Global App (Admin Interface):

• Navigate to Apps in your Jira top navigation bar
• Select Knack3 Smart Ticket from the dropdown menu
• This opens the main app with Admin Settings, Project Metrics, and Skills Viewer tabs

Or read this tutorial page How to open Knack3

For the Issue Panel (Ticket-Level Interface):

• Open any Jira ticket/issue
• Look for the Knack3 panel on the right side of the issue view
• Click to expand the panel and access AI-powered skill detection and assignment recommendations

Or read this tutorial page How to use Knack3 in Jira